Frequently Asked Questions
Why buy wholesale used IT equipment from Export Computer Exchange?
Since 1997, Export Computer Exchange has helped businesses around the world source wholesale ready-for-reuse IT equipment with confidence. We focus on long term relationships, honest communication, accurate inventory information, and responsive service. Whether you're buying laptops, desktops, monitors, all in ones, or other IT equipment, our goal is to help you find inventory that fits your market and support you long after the sale.
How do I start buying from Export Computer Exchange?
Getting started is easy. Join our email list or contact our team and tell us what you're looking for. Whether you need laptops, desktops, monitors, all-in-ones, or other IT equipment, we'll learn about your market, answer your questions, and send you inventory that fits your needs. We believe in building long-term relationships, not just making sales.
What is your minimum order?
We are a wholesale supplier, so minimum orders vary depending on the product and current inventory. Let us know what you're looking for, how many units you need, and where the equipment is going, and we'll recommend the best options for your business.
Do your products include a warranty?
Warranty coverage depends on the equipment and how it is being sold. Some inventory includes a warranty, while other products are sold without one. Your account manager will review the warranty details with you before you purchase so you know exactly what to expect.
Can I negotiate pricing or make an offer?
Yes. We welcome reasonable offers. Pricing depends on the product, specifications, quantity, condition, and current market demand. If you have a target price, send it to us. We'll review it and let you know what is possible.
Does the price include shipping?
Shipping is quoted separately. Shipping costs depend on the destination, shipment size, and transportation method. We can provide shipping estimates before you place your order.
Can I buy only part of a lot?
Sometimes. Many of our lots are priced as complete purchases, but in some cases we can separate inventory. Tell us which models and quantities you need, and we'll let you know what is available.
Can I get a spreadsheet or inventory list?
Yes. We can provide inventory spreadsheets, model numbers, specifications, and photos when available. Many of our email offers also include downloadable spreadsheets to help you evaluate the inventory.
How long does shipping take?
Most orders ship within a few business days after payment is received. Delivery time depends on inventory availability, destination, shipping method, and customs clearance. We'll provide an estimated shipping timeline when your order is confirmed.
What payment methods do you accept?
We accept bank wire transfers for international wholesale orders. Payment instructions are included on your invoice, and our team is happy to answer any questions before payment is made.
Can I place a deposit?
Yes. Some orders may be secured with a deposit, with the remaining balance due before shipment. Deposit requirements depend on the inventory and order size.
Can I inspect the equipment before buying?
Yes. Equipment inspections are available by appointment. Let us know which inventory you would like to review so we can have it ready when you arrive.
Where does your inventory come from?
We purchase IT equipment from businesses, corporations, government agencies, distributors, and other trusted supply partners. Inventory is sorted, tested, and prepared before it is offered for sale so you have a better understanding of its condition and specifications.
Can I arrange my own shipping?
Yes. You're welcome to use your own freight forwarder or shipping company. If you do, we'll coordinate pickup and provide the necessary paperwork. Once the shipment leaves our control with your carrier, responsibility transfers to you and your shipping provider.
Do you sell new equipment?
Our primary focus is wholesale used and refurbished IT equipment for resale and export. From time to time we also have new equipment available. If you're looking for something specific, let us know and we'll check current inventory.
What grades do you sell?
We offer a variety of equipment conditions depending on the inventory available. Most of our inventory is tested working and ready for reuse, but we also offer working pulls, as-is and refurbished equipment when available. Every lot is different, and we'll clearly explain the condition and testing before you buy.
Can I buy wholesale laptops by the pallet?
Yes. We regularly sell wholesale laptops by the pallet and in larger quantities. Available brands, models, and specifications change frequently, so let us know what you're looking for and we'll match you with available inventory.
Do you test your equipment before selling?
Most of our inventory is tested before it is offered for sale. Testing varies depending on the equipment and how it is being sold, and we'll explain the testing process for each lot. Our goal is to provide accurate information so you know exactly what you're buying.
